Privacy Policy

Effective Date: [May 1st, 2026]

Cruz (“we,” “us,” or “our”) operates under the legal entity 1001255135 ONTARIO INC. We are committed to protecting your personal information and respecting your privacy in compliance with all applicable privacy laws, including Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). The information contained in this policy is meant to inform individuals about how their personal information is collected, used, disclosed, and protected.

Information We Collect

We may collect personal information including:

  • Name

  • Email address

  • Phone number

  • Payment information (processed securely via third-party providers)

  • Class attendance and purchase history

  • Health-related disclosures voluntarily provided by you (e.g., pregnancy)

Information may be collected directly from you or through technological means, such as our website www.cruzclub.ca (the “Site”) or our mobile application Cruz (the “App”). We may use cookies or tracking technologies to enhance your experience. In particular we may use session cookies to operate the Site, preference cookies to remember your preferences/settings and/or security cookies for security purposes.

You can adjust your browser settings to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of the Site.

How We Use Your Information

We use your information solely for the purposes for which it was collected to:

  • Process class bookings and payments

  • Communicate studio updates, schedule changes, and promotions

  • Improve our services and rider experience (including rider accommodations)

  • Provide customer care and support

  • Detect, prevent and address technical issues

  • Comply with legal and regulatory obligations

Third-Party Services

We use trusted third-party platforms to operate our business, including:

  • Booking and scheduling software

  • Payment processors

  • Email marketing tools

These providers only receive information necessary to perform their services and are required to safeguard your data in compliance with all applicable privacy laws.

Marketing Communications

When creating an account or making a purchase you will be asked to opt-in to our marketing communications and therefore you may receive emails from Cruz. You may unsubscribe from marketing communications at any time using the link provided in our emails.

Data Storage & Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. While no system is completely secure, we work with reputable platforms that use industry-standard security measures.

Access & Corrections

You may request access to, correction of, or deletion of your personal information by contacting us at aidan@cruzclub.ca. All requests will be responded to within a reasonable period of time.

Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. When no longer needed, your information will be securely disposed of.

Changes to This Policy

This Privacy Policy may be updated from time to time. Updates will be posted on cruzclub.ca with the revised effective date.

We will communicate these updates to you via email and/or will post a prominent notice on the Site prior to the change becoming effective. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

For questions or concerns about this Privacy Policy, contact:
aidan@cruzclub.ca, 613-200-2530